Privacy Policy

Privacy and Cookie Statement
At Comfortho we attach great importance to the privacy of the users of the website. In order to guarantee your privacy as much as possible, we apply a number of core values.

We want to inform you as well as possible how and why we process personal data. We do this through this privacy statement.
Limiting collection
We take great care to ensure that our collection of personal data is limited to what is really necessary for the proper functioning of the website and the services used by you.
No marketing based on personal data
We do not hand over personal data for marketing purposes and only send commercial mailings with your express permission.
Your data remains with us
We do not pass on your personal data to other parties, unless this is necessary to provide the service used or when we are legally obliged to do so.

We take appropriate security measures to protect your personal data and require that parties who process personal data on our behalf also do so.
We respect your legal rights
Based on the law, you have several rights. In this privacy statement we inform you about these rights. In this privacy statement you can read how we put these core values into practice and how we respect and protect your right to privacy.
On what basis do we process your personal data?
We only process your personal data on the basis of a legal basis. For the purposes mentioned above, we process your personal data on the basis of the following principles.

Execution of the agreement
for the purposes of offering our services, e.g. to process your registration
(Express) Consent
for the purposes of granting access to and using the functionalities of our website, placing cookies, sending our newsletter, or processing your medical data after we have obtained your (explicit) consent.
Legitimate interest
in certain cases, we have a legitimate interest in processing your personal data. This is the case, for example, if we use cookies to improve our services and which do not or only to a limited extent affect your privacy.

Legal obligation
We may have a legal basis for the purposes of processing your medical information and maintaining your medical record. In addition, we are required by law to keep certain data of the order you placed in our webshop.
Data of persons under 16 years of age
Our website and/or service has no intention of collecting information about website visitors under the age of 16. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children’s online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us.

Provision to third parties
Your data will explicitly not be provided to third parties, other than those directly involved in the execution of the agreement between you and us, or unless any legal provision obliges us to do so. The parties we may need for the execution of the services requested by you are:

Hosting parties and our software suppliers
Payment service providers and delivery services
Your health insurer

Storage period
Your personal data will never be kept longer than necessary for the purposes described in this privacy statement or on the website, except in cases where any legal obligation opposes the removal of the personal data.

We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. These ensure that the website works properly and that, for example, your preferred settings are remembered.

These cookies are also used to make the website work properly and to optimize it. When you first visited our website, we already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Use of session cookies
Session cookies allow us to see which parts of the website you have viewed during this visit. This enables us to adapt our service as much as possible to the surfing behaviour of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Google Analytics
In the cases that we have activated the Google Analytics tool, cookies are placed via our website from the U.S. company Google, as part of the Analytics service. We use this service to track and get reports on how visitors use the website. This tool is privacy friendly. For example, we have not allowed Google to use the obtained Analytics information for other Google services, we pseudonymise the IP addresses and have concluded a processing agreement with Google.

The information collected by Google is transferred to and stored on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

Authority Personal Data
Comfortho would also like to point out that you have the possibility to file a complaint with the supervisor in the country where you are located. In the Netherlands, the supervisor is called the Personal Data Authority.

Data Protection Officer
The office manager

What do we use your personal data for?
Depending on the services we offer via the website, the personal data you can leave on our website may be used for the purposes listed below.

Managing your account and profile
If you choose to create an account, we will ask you for some information in order to realize this. For example, your e-mail address, self-chosen password, name and address details, gender and date of birth. These data make it possible for you to use certain services on our website. By creating an account, you do not have to fill in the data again and again.

Register and make an appointment
If you register with us via our website or make an appointment, the information you provide in the relevant form or appointment service will only be used to manage your registration and make an appointment.
Anamnese- or (repeat) prescription form
If you fill in an anamnesis form on our website, or if you request (repeat) medication via a form, the information you provide there will give us a general insight into your health, medication use, disorders and allergies. We treat this information confidentially and only use it to provide you with the correct care.
Request medication or repeat prescription
If you request medication via our website by logging into your personal environment, you will gain insight into your online as it is known to us. Then you can order medication and set reminders.

If you use the eConsult for your questions to us, we will treat the information you provide as confidential. In order to use this service you must log in to your personal environment.
Ordering via the website
Information you provide when placing an order will be used by us to process the order. Where necessary, information is provided to other parties involved in processing the order, such as the delivery service.

If you give us permission to send you a newsletter, we will use your e-mail address and name to send the newsletter to you. You can always revoke a previously given consent, for example by clicking on the unsubscribe link at the bottom of every commercial mailing.

Improving our service
We may use your information to improve our services. However, we will only do this if you have provided us with the data for that purpose, or if you have given us permission to do so. Think, for example, of your feedback that you have sent us via a complaints form or the permission that you have given us for the use of cookies.
We will not process your personal data for purposes other than those listed above, unless you have given your prior consent or we are permitted or required by law to do so.
What personal data do we need?
By using the website and the services available on it, you leave certain data with us. We only store and use personal data that you provide directly or which, when provided, it is clear that they will be provided to us for processing. Depending on the service you use, we may collect the following data via the website.

Your contact details (e-mail address, telephone number)
Your name, address and place of residence
Account details
Insurance details (name of insurer, policy number, insurance start date)
The name of your care providers or pharmacy
Time of your appointment
Payment details and billing address
Data concerning your health
Citizen Service Number (BSN)
Click and visit behaviour
Device data / (pseudonymized) IP address

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us.

Third party websites
This privacy statement does not apply to third party websites that are linked to this website by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore advise you to read the privacy statements of these websites before using them.

Use of permanent cookies
Permanent cookies enable us to recognise you when you visit our website again. This means that the website can be specially set to your preferences. We can also remember this by means of a cookie if you have given us permission to place cookies. This way you do not have to repeat your preferences each time you visit our website, which saves you time and makes it easier for you to use our website. Permanent cookies can be deleted via the settings of your browser.

Use of analytical cookies
We keep statistics on our website, but this is completely anonymized or pseudonymized at all times. No statistics are kept on parts of the website where your health information is exchanged. We may use the following applications to maintain statistics.

Matomo Analytics (Piwik)
In case we have activated the Matomo Analytics tool, (first party) cookies are placed to track visitor statistics. It allows us to track how visitors use our website (how long you stay on a page, which page you came from and to count the number of unique visitors). All data remains on our server and is never shared with other parties.

Changes to this privacy and cookie statement
We reserve the right to make changes to this statement. It is recommended that you consult this statement regularly so that you are aware of these changes.

Inspection, modification and deletion of your data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by Orthodontie Museumplein and you have the right to data transfer. This means that you can submit a request to us to send the personal data we have in our possession in a computer file to you or another organization named by you. You can send a request for inspection, correction, deletion, data treatying of your personal data or a request to withdraw your consent or objection to the processing of your personal data to the contact details below. We will respond to your request as soon as possible. Please make sure that you clearly indicate who you are so that we can be sure that we do not correct or delete data of the wrong person.

Questions and feedback
We regularly check our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us using the contact details below.